How To Delete A Mercari Account: 5 Easy Steps

There are many online marketplaces and platforms for buying and selling goods. One of the most popular is Mercari.

Whether you’re buying or selling, there may come a time when you no longer want to use the app. If this is the case, you may want to delete your Mercari account altogether.

Maybe you found another online marketplace that you like better. The other platform may be Poshmark, eBay, Facebook Marketplace, or Depop.

Or, maybe you had an issue with a transaction on the platform and you do not believe it was resolved fairly. These are just a few common reasons, although there are many more depending on a user's situation.

Whatever the case may be, closing your Mercari account can be a relatively straightforward process. In this post, we will help familiarize you with all of the necessary steps to move on from Mercari for good.

Jump to:

• Do This Before Deleting Your Account
• Step-By-Step Guide: Delete Your Mercari Account
• How To Protect Your Account
• Can I Get My Mercari Account Back?

Do This Before Deleting Your Account

So the time has come, and you are wanting to delete your Mercari account. However, before you close your account for good, there are a few things you should do first.

Delete Your Listings

First, Mercari requires you to delete all of your active listings.  This assures there will be no more sales made or items purchased from your closet during the processing time of closing your account.

Mercari does not want sales to occur on an account that is pending closure because the order will have to be canceled, and that does not look good on Mercari’s end. After all, if a buyer spends the time to search for and purchase an item, it will be frustrating to have the order canceled.

Complete Your Pending Orders

In addition to deleting all of your active listings, you will also want to make sure all of your pending orders are completed. This means you will need to ship all items that have been purchased but not shipped yet.

Also, even if you have shipped your sales, you will want to wait until all of your orders are complete. This means you should wait until the buyer has received the item and rated you. After this, you should see all of your earnings available in your Mercari balance.

Deposit Your Earnings

After all of your active listings are deleted and all sales are completed, make sure you get paid and cash out all of your earnings! Do not leave your hard-earned money on the table.

Try to make sure you cash out your remaining balance when there is an amount greater than $10. Mercari charges a fee for direct deposits that are an amount less than $10.

Therefore, try to stack up a few sales that total over $10 to ensure you get to keep all of your money.

Receive All Of Your Orders

If you purchased an item from the app, do not delete your account until you receive the item and are satisfied. It would be unfortunate if you purchased an item and it arrived not as described.

If your account is closed and that happens, you will likely not be able to initiate a return or even reach out to the Mercari customer support team in order to get the situation rectified.

Step-By-Step Guide: Delete Your Mercari Account

After you’ve completed the tasks above, you will be ready to close your account right on your mobile phone via the Mercari app.

1. Navigate to the Mercari mobile app.
2. Tap Profile (look for the profile icon in the bottom right corner).
3. Tap Settings.
4. Tap Edit Account.
5. Tap Close Account.

On the next page that pops up, you will see a "delete account form" that you need to fill out. After you complete this process, Mercari support will be sent the request. Once the customer service team receives and approves it, the account will be closed.

How To Protect Your Account

If you are closing your Mercari account due to security issues, you may actually be able to solve the problem without deleting your account.

First, ensure you turn on two-factor authentication. On Mercari, they call it 2-step verification. You can turn it on in the Account Security section. This will help limit the potential for suspicious activity on your account. 

Once these account settings are on, Mercari will send you a text message to your phone number or an email to your email address when you attempt to log in.

Regardless, it is a good idea for all Mercari users to complete this security check. That is because money can be sitting in your Mercari balance at any time.

You do not want your phone, Mercari account, personal information, or hard-earned cash ending up in the wrong hands. Or, should I say bank account?

Can I Get My Mercari Account Back?

The good news is that if you change your mind, you can always get your Mercari account back. You don't even need to use a new email to create a new account!

That’s right, even if you have permanently deleted everything in the past, you can still get back into your account. Per Mercari terms of service on the Mercari website, all you need to do is log in with the previous credentials you used before.

This will allow you back into your old account with a clean slate. From here, you are ready to buy and sell once again!

In conclusion, you now know how to delete your Mercari account, how to get it back if you want to return to Mercari, and also a bonus security tip to protect yourself.

The Mercari shopping platform is a popular e-commerce platform that I love, however, I understand that it is not for everyone.

Why are you looking to close your Mercari account? Comment below!