Poshmark is a popular platform for buying and selling a variety of items. Buyers and sellers can be reached from all across the country, which allows you to find unique items for a great deal!
As a buyer, it is important to make informed purchases, especially with Poshmark’s no return policy. Sometimes the seller does not include all of the details on their listing, but you are interested and would like more information.
If this is the case, you will need to reach out to the seller with your questions. This may be for negotiating a price, obtaining measurements, asking about flaws, or just to say hello.
With this guide, you will learn multiple ways to reach out to sellers and have a successful and positive experience while buying on Poshmark.
Before Purchasing An Item
Post A Public Comment / Message
The first way to reach out to a seller on Poshmark is by commenting directly on the item. Navigate to the listing, scroll to the area below the description, and you will see an area for comments.
Here are a few things you may want to ask for:
- More pictures
- Modeled pictures
- Close ups of flaws
- If the item has been altered
- If all pieces are included (ex. The belt, a slip underneath the dress)
- Clarify any conflicting information
- Just to say hello!
Refrain from attempting to negotiate price in the public comments. This typically is not appreciated by sellers. Instead, you can use the offer button and the next method of messaging a buyer that we’re going to discuss.
Send A Private Message
If you would like to ask a question or make a comment that you do not want to be seen by other users, there is an option to private message the seller. In order to do this, follow these steps:
- Navigate to the Poshmark App
- Find the item you want to message the seller about
- In the top right corner of the listing, tap the sellers profile picture next to the shopping bag
- Now you are in “My Bundle” and you can message the seller privately
Here, you can negotiate price and ask more questions about the item as needed. You may also want to ask about shipping time, and when the buyer plans to ship out the item to ensure you will receive it on time.
After Purchasing An Item
If you need to reach out to the buyer following the purchase, Poshmark makes it very easy. Continue reading for some reasons why you may want to reach out to your seller after the purchase.
Further Questions About The Item
Maybe you saw the perfect item and got too excited to snatch it up that you forgot to ask a question. Or, maybe you purchased an item and went to show it off to your friend, however with this look through, you found you missed something.
If at all possible, try to complete this prior to 3 hours after you buy the item. That way, if you purchased through “Buy It Now”, you will have a chance to cancel the order without issues.
If something comes up or you have changed your mind about the item, you can kindly message the seller asking them if they are able to cancel the order for you. This is not always guaranteed since it is fully up to the buyer.
If this happens and you still receive the item, you may be able to initiate a return on Poshmark.
You may have bought something off of Poshmark that is a gift for someone or a special item you want to wear to an upcoming event. Sellers love to hear that you are excited to receive the item, however refrain from being too pushy about ship time.
Usually if you let the buyer know you can’t wait to receive the item for a certain person or event, they feel more inclined to expedite the shipping process to keep a happy customer.
However, keep in mind sellers have up to 3 business days to get the item out. So try to be as patient as you can and plan your purchases accordingly.
Thank The Seller
On Poshmark, you can either buy items at their full price or you can send an offer to see if you can get a discount. If you enter into a negotiation with a Poshmark seller, you may want to thank them for accepting your offer.
Many times you can save a lot of money and find really good deals on Poshmark. Plus, you are supporting small businesses and/or people wanting to make extra cash on the side.
If you reach out to say thanks, this will surely bring a smile to the sellers face. With so much negativity and conflict online, your seller will appreciate you spreading kindness and will likely give it right back!
Here’s how to message the seller:
- Open the Poshmark App
- Tap your username in the bottom right corner
- Scroll and tap My Purchases
- Tap on the item you are referencing
- Tap Message Seller
With all interactions while messaging on Poshmark, try to keep your comments kind and considerate. Things may not go as planned, but all users should try to enter into interactions with understanding.
Remember, you have Poshmark as a third party when things go awry. Otherwise, take an extra second to send a special message to your seller even if things are going exactly as planned. I promise it will make their day!